(Junior) Service Consultant (m/f/d)

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Are you at home in the ITIL world? We are looking for a Service Consultant (m/f/d) in Configuration and Asset Management to strengthen our Service Operations team.
Your main task: supporting our daily operations – IT-related topics with an administrative focus.

• License Management: Create monthly software license reports and verify invoices based on work instructions.
• Asset & Configuration Management:
  • Maintain and update IT assets in the CMDB
  • Process standard activities, such as user on- and offboarding
• Authorization Management:
  • Assign, manage, and recertify permissions for specific tools
  • Coordinate authorization requests
• Ticket Handling: Manage and process tickets and operational tasks in our ITSM tool.

Remote work from our locations in Hungary, Poland, or Greece.

• Qualification: Vocational training, IT degree, or comparable qualification
• Service Operations: Experience in IT service operations
• ITSM & ITIL: Strong knowledge of ITSM processes (e.g., ITIL), ideally with ITIL Foundation certification
• Asset & License Management: Experience with asset/configuration management systems and license models from various vendors
• Analytical Thinking: Ability to work in complex customer environments with diverse processes
• Language: Very good German skills (at least B2) and fluent English are required

Your Personality: 

• Security Awareness: Precise and responsible working style due to high-security requirements
• Independent & Solution-Oriented: Guidelines exist, but many cases require critical thinking and independent decisions.

#LI-Remote

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• Flexible working & work-life balance:

  Work where and how it suits you: At home, in the office, or on the road at a workation. Our flexible working hours provide you with maximum flexibility while ensuring there's always some overlap with the project's core working hours.

• Community & team culture:

  Experience events with us that connect and are fun. Whether it's a summer party, Christmas party or x1F Cup - we love our sense of community.

• Professional Development:

  We offer German lessons (cost participation) and targeted development programs to support your career growth.